Returns & Exchanges
At Truefitt & Hill India, we strive to ensure your grooming essentials reach you in perfect condition; however, we offer a seamless return process for damaged or incorrect items within 7 days of delivery.
Initiate Request
Contact our concierge team at [email protected] with your order ID and clear photographs of the product and packaging.
Quality Assessment
Our quality control team will review your request within 48 hours to verify the defect or shipping error as per our luxury standards.
Safe Packaging
Once approved, ensure the product is unused and placed back in its original signature packaging to prevent damage during the return transit.
Resolution
After we receive and inspect the returned item, we will initiate a replacement or process a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing